About Us

Company Background

Established as a small business in 1994, Computer West has developed over the years to become a leading provider of computing equipment and services and caters for individuals, businesses, education institutions and even government departments. Based in Australia’s South West, the family owned business supplies to and supports a nation-wide client base. The state industry and local commerce awards received demonstrate our service excellence as do the platinum ratings our technical and sales staff have achieved.

 

Our experienced engineers are qualified by a number of internationally recognised vendors, and are committed to maintaining up to date certifications as well as participating in current training in order to be familiar with contemporary technology platforms. Our management team supports the engineers and is comprised of experienced, professional and friendly account managers, project managers, training facilitators and sales experts, who are always happy to assist with your enquiries.

Authorisation and Certifications

At Computer West we ensure that our staff are well trained, take time to learn the products we sell, and interact with the state and national representatives to build strong business relationships. This benefits both customers and end users with better pricing, better support, and better peace of mind.

With this, our staff and our company as a whole has gained great expertise in many areas, and built some strong business relationships, here is a list of certifications and vendor authorisations our staff, and Computer West as an entity, have obtained;

  • Cisco and Cisco Meraki Certified
  • Apple Certified Mac Technician
  • Citrix Certified Small Business Specialist
  • D-Link Network Design Associate, D-Link Certified Network Professional, D-Link Certified Network Engineer
  • Microsoft Certified Professional, Microsoft Technology Specialist
  • Lenovo Server, Notebook and Desktop Certified
  • Toshiba ProCare Certified
  • VMware Certified Professional
  • IBM Informix DB Trained
  • Toshiba Authorised Warranty Repair Centre
  • EDsys Authorised Service Partner
  • CompTIA A+ Certified
  • Apple Authorised Reseller, Apple Authorised Educational Reseller, Apple Authorised Service Provider
  • Microsoft Partner, Intel Partner, Cisco Partner, VMware Partner, Adobe Partner, Symantec Partner, Citrix Partner, Meraki Partner, N-Able Partner, D-Link Partner, Oki Partner, Harbour IT Partner, Agilis IT Web Hosting Partner
  • Government CUA AVS 2012 and 13010 (IT Services & Data Storage Devices) Approved

Computer West is also a member of Leading Edge Computers, and the Leading Edge Business Solutions Group, giving us access to specialist knowledge and resources throughout Australia and allowing us to provide premium support and maintenance services regardless of your location.

Summary of Services

Hardware and Software

The latest computing products can be found in our showroom, from tablets to desktops through to servers and networking equipment, we’ve got something to suit your needs. We also provide software packages such as Microsoft Office, antivirus solutions and Adobe programs, as well as our care pack service, that will prepare your device for immediate use. We even stock many of the latest accessories and useful additions to accompany your purchase.

Training

Computer West provides training sessions for businesses, home users and education institutions, both in our equipped training facility as well as at the site of an organisation environment. The courses available include learn and discovery sessions on the iPad, Mac OS X, and Windows 8, with future courses to include information about backup solutions and general PC use.

Warranty Repairs

Computer West is an authorised service provider for EDsys, Apple, Toshiba and Lenovo; if you have any products from these vendors that are faulting, we can perform diagnostics and repairs under warranty if the product is eligible. We also have access to Fujitsu server and Brother printer warranty services, if required.

General Services

As well as providing a range of products, Computer West can diagnose and resolve faults on the devices that can be purchased from the store even if they are not covered under warranty. In addition, our full assessment of desktops and laptops is completed every time a diagnosis is performed and acts as a general service of a PC, summarising its current state and allowing us to provide recommendations to improve the system. We recommend an assessment be completed every six months to a year

Virus Removals

If it is suspected that a device has a virus, is performing in an unusual manner, or unfamiliar toolbars or popups are appearing, Computer West can complete a full assessment and, if viruses or threats are detected, has the right tools to completely remove suspicious or dangerous files from the machine and clean-up any unwanted extras that persistently appear.

Data Transfers

When new computers are purchased customers sometimes worry that they will lose all of their files, folders and settings. With Computer West’s data transfer, however, we can copy across all of the important information and prepare your new machine to be ready for use upon collection.

Remote Support

Not only can we support sites of business remotely, we work with a number of other Leading Edge stores across Australia to offer the same level of professionalism and quality of service, so if you have multiple branches in other states we can offer support on the ground there too.

 

Computer West also offers a secure remote access facility for businesses; this web based process allows you to access your PCs and workstations from anywhere in the world providing a reliable internet connection is available.

Managed Services

Maintenance coverage on devices specified by you, from remote and phone service, to in-store and onsite support, is available. Managed clients receive a permanent high priority status, unlimited assistance during business hours, remote monitoring and regular onsite preventative maintenance, provision of loan hardware, advice, recommendations and reports.

Finance

Working closely with financial services providers, Computer West has put together some great finance packages for new, expanding and existing businesses wanting to purchase the latest IT equipment. The typical term of a finance contract is 36 months which coincides with the general warranty periods of most products; this allows for the forecasting of cash flow.

Cloud Based Business Anti-Virus

Backed by award winning BitDefender Security, we have a cloud based anti-virus solution for businesses that is low impact and detects malware, spyware, viruses, trojans, worms, phishing emails and more.

Insurance Quotes

If you have any damaged or faulting goods that you want covered by insurance, we can write up an assessment report and quote, working with the insurance company to help you get the item replaced as soon as possible.

Surveillance Systems

Computer West is qualified to implement and maintain easy to use digital surveillance systems. With an online interface to monitor cameras, also available as an app for your mobile device, you can view real-time footage or browse and watch that which is saved. Incorporate a surveillance system into your network to protect your investment.

Digital Signage

Computer West can provide, install and manage high-quality touch and non-touch commercial signage, including interactive content and presentation setups. Come in to our store and see it in action.

Point of Sale Solutions

Computer West is a provider of creative and innovative point of sales solutions coupled with proficient and easy to use accounting software that can be integrated into a reliable infrastructure using cloud based services. We have partnered with several companies and can offer our customers unique, simple and effective POS and accounting experiences to seamlessly function within their working environment. We provide the latest technology along with the necessary support and training to enable our business clients to operate efficiently, effectively and successfully.

Automated Offsite Backups

Allow Computer West to take responsibility of and manage your backups so that you don’t have to. We offer an automated offsite solution and will store your encrypted data at our secure facility, ensuring it is accessible on a regular basis and that it is available via the most efficient method if and when required.

Training/Conference Room Available for Hire

Computer West has an equipped training facility which is available for other organisations to rent and utilise for their own purposes.

The 64m2 air conditioned room is equipped with ample desks and chairs, an interactive multi-point touch projector, an Apple TV, and a secure and reliable wireless internet connection. The facility is available for rent for a full day, half of a day, or even after standard business hours. We also have an equipped kitchen area which includes a hot/cold water dispenser, coffee machine, and refrigerator, and allow users of the training room to take advantage of our facilities.

Contact us to obtain a quote, advising of the preferred hours of use and approximate number of attendees.

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